Business Analyst

Corporate Services | Technology Services | Permanent full-time

At Brightwater, we believe no one is beyond care. Guided by our purpose of Pursuing the Dignity of Independence, we use innovation, collaboration and compassion to improve the lives of the people we support.

We’re currently seeking an experienced Business Analyst to join our Technology Services team and play a key role in driving system, process and service improvements across the organisation.

About the role

Reporting to the Manager – Business Systems, this role partners closely with stakeholders across the business to understand needs, analyse processes, and translate requirements into practical, value-driven technology solutions.

You will work across both strategic initiatives and continuous improvement activities, acting as a trusted connection between business users and delivery teams.

Brightwater can offer you:

• A lucrative base salary plus super and the ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
• State of the art working space with an onsite café, free parking and staff gym!
• Hybrid working options, promoting a healthy work life balance. 

Key responsibilities

• Act as a primary liaison between business stakeholders, technology teams and vendors
• Analyse current (“as-is”) processes and design improved future-state (“to-be”) solutions
• Elicit, document and manage functional and non-functional requirements, user stories and acceptance criteria
• Develop high-quality artefacts including process maps, workflows, use cases and specifications
• Support solution delivery through UAT planning, validation and issue resolution
• Contribute to change management, training and transition-to-operations activities
• Monitor post-implementation outcomes and identify opportunities for continuous improvement
• Ensure alignment with governance frameworks, policies and organisational values

About you

You’re an analytical and collaborative Business Analyst who enjoys working with diverse stakeholders and turning complexity into clarity. You’re confident influencing outcomes and passionate about improving systems and processes that support meaningful services.

You’ll bring:

• Tertiary qualification in IT, Business or a related field (highly desirable)
• Proven experience in business analysis within a complex organisational environment
• Strong understanding of business systems, applications and reporting environments
• Experience translating business needs into clear, actionable requirements
• Excellent communication and stakeholder engagement skills
• Strong analytical, problem-solving and documentation capability
• Ability to manage priorities, meet deadlines and thrive in a changing environment
• Experience in aged care, disability, community services or a related sector (desirable)
• Current WA ‘C’ Class Driver’s Licence and National Police Clearance

About Brightwater:

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoy life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 29 May 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Zach Ooi, Talent Acquisition Specialist @ [email protected] or phone 0429 088 113 for a confidential chat.

Brightwater. Thrive, Connect & Belong