Our Brightwater Central Scheduling team are seeking a dynamic Client Services Officer who wants to make a difference in our clients lives by providing support to our dedicated staff.

This role will be a permanent part-time role working 36 hours per fortnight with the below roster:

Week 1

Thursday, 8AM - 4PM

Friday, 10AM - 6PM

Week 2

Wednesday, 7:30AM - 3:30PM

Thursday, 11AM - 6PM

Friday, 8:30PM - 4PM

About the role:

The role is created to assist in maintaining positive and strong client relationships, plan and arrange fortnightly rosters to ensure that appropriate staff are rostered to meet client’s care needs, contractual obligations, and site needs. This position is also expected to input relevant client and staff data into the relevant IT system as well as maintain relevant records and produce appropriate reports.

To be successful in this role, you will have.

• Excellent data entry and computer skills with sound knowledge of Microsoft applications
• Excellent written, verbal and interpersonal communication skills with the ability to communicate with a diverse range of people in various environments.
• Ability to work within a team environment that is flexible, adaptive and collaborative in the achievement of objectives, responding positively to challenges.
• Demonstrated organisational skills including the ability to organise and prioritise tasks, work autonomously and remotely, work well under pressure and meet deadlines.
• Demonstrated problem solving initiative and the ability to resolve issues.
• Strong customer service skills and a polite and professional telephone manner
• Effective negotiation and conflict resolution skills
• Prior experience in a NDIS environment (desirable)

You will also possess:

• A satisfactory National Police Clearance that is less than 12 months old
• A satisfactory NDIS Worker Screening Check Clearance

What Brightwater Offers You

• Salary packaging up to $18,550/year 
• Access to Brightwater Plus – discounts with over 370 retailers
• Private health benefits and discounts

Ready to Make a Difference?

Apply now via Brightwater’s online portal. Shortlist will commence immediately. For a confidential chat please call Dayana Anas – Recruitment Officer @ 0409 322 195. 

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