Brightwater is seeking a General Manager, Communication and Customer Experience to join our passionate corporate team based out of our Head Office in Inglewood. If you’re a passionate leader driven to make a real difference, this is your opportunity to join us as we build the new Clinical Excellence Team, where innovation, compassion, and leadership inspires excellence to shape the future of care!

Reporting into the Chief Clinical Excellence Officer, you will be key member of Brightwater’s senior management team and will provide strategic leadership and direction across customer experience/ engagement, marketing, communications and partnerships.   

In your new role you will be responsible for developing and implementing meaningful engagement strategies and fostering strong relationships internally and externally that drive and elevate the quality or service provided as well as organisational visibility!

Brightwater can offer you:

• A lucrative base salary plus super and the ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
• State of the art working space with an onsite café, free parking and staff gym!
• Hybrid working options, promoting a healthy work life balance.  

Key Duties/Accountabilities

• Leading annual budgeting and operational planning, ensuring clear performance targets and strong organisational outcomes.
• Driving innovation to elevate customer experience, engagement, brand presence, and organisational communications.
• Champion a customer‑centric culture by designing and delivering enterprise‑wide customer engagement strategies and enabling service excellence.
• Building strategic relationships and partnerships, oversee fundraising initiatives, and ensure effective risk management to support long‑term growth and sustainability.

To be successful in the role, you will need:

• Experience working at a strategic and operational level within an organisation with a sound understanding of organisational development frameworks.
• Demonstrated ability to lead teams with a goal oriented approach to drive business outcomes.
• Excellent written, verbal and interpersonal communication skills (Including presentation and report writing) and the ability to influence, collaborate and engage with a diverse range of stakeholders at an organisational level.
• Satisfactory compliance requirement that includes National Police Certificate obtained within the last 12 months and a valid driver’s licence to drive in Western Australia, as defined by the WA Department of Transport (DoT).

About Brightwater:

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

If you are passionate about working at a place where people are guided to create new opportunities for themselves, where people who thought they’d no longer be able to grow, are growing in new and different ways, and where people are enjoy life, making decisions and building new relationships – a place where people can pursue the dignity of independence, then submit your application, along with a cover letter, through Brightwater's online portal by COB 13 March 2026, however, shortlisting will begin immediately. Please note that Brightwater reserves the right to close the advert prior to this date.

Please read the attached job description for more information on the role, including a full list of duties and selection criteria.

For Further enquiries, please contact Zach Ooi, Talent Acquisition Specialist @ [email protected] or phone 0429 088 113 for a confidential chat.

Brightwater. Thrive, Connect & Belong