Engagement Coordinator - Disability Services

An exciting opportunity is available within Disability Services for an Engagement Coordinator to join the team and support the successful identification, onboarding and transition of new clients into Brightwater's disability services.

This role is being offered on a Fixed-Term Part time (0.8 FTE/ 60 hours per fortnight) basis running from as early as 23 November 2026 through to 16 April 2027. 

About the Role

Reporting to the Team Lead Client Engagement (Disability Services), the Engagement Coordinator works closely with clients, families, referrers, hospitals, government agencies and internal stakeholders to coordinate client assessments, admissions and onboarding processes while delivering an exceptional client experience.

Key responsibilities include:

• Building and maintaining relationships with hospitals, community referrers, NDIS stakeholders and governing agencies.
• Conducting client assessments and identifying support requirements and funding needs.
• Coordinating admissions and transitions into Brightwater services.
• Providing information and education regarding Brightwater's disability service offerings.
• Collaborating with internal and external stakeholders to achieve positive client outcomes.
• Maintaining accurate client documentation and supporting KPI reporting requirements.

About You

To be successful in this role, you will demonstrate:

• Exceptional stakeholder engagement and relationship-building skills.
• Experience in case management, client engagement or healthcare/disability services.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Knowledge of the NDIS and disability service sector (highly regarded).
• A commitment to delivering client-centred outcomes aligned with Brightwater's values and mission.
• Qualifications in allied health or nursing are very highly regarded. 

Interested?

Employees interested in this opportunity are invited to submit an Expression of Interest outlining their suitability for the role and relevant experience.

For further information, please refer to the attached Engagement Coordinator, Disability Services Position Description or contact Zach Ooi (Talent Acquisition Specialist) for more info! 

EOI Closing Date: Sunday, 22 November 2026.