The primary role of the Team Lead, Client Engagement is to develop and manage a small team to successfully identify, acquire and on-board new clients across Brightwater’s disability services.

The Team Lead, Client Engagement will proactively and professionally engage with clients and influencers (families and referrers) to promote business development, provide best-practice and consistent client experience across the end to end onboarding process and ensure process alignment with Brightwater standards.
 

This role will be recruited on a fixed-term full time basis until Jan 2027 to cover a period of parental leave and will be based in our head office in Inglewood. 

If this sounds like the right role for you, Brightwater offers:

• The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your take-home pay by approximately $10,000 each year
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Flexible working arrangements
• Private Health benefits and discounts

The be successful in this role, you will possess the following attributes:

• Relevant tertiary qualification in Nursing, Occupational Therapy, Physiotherapy or Social Work with a current
• AHPRA registration or AASW membership, or relevant health sector experience.
• Experience managing a small team, fostering a high performance, client focused culture.
• In depth knowledge of National Disability Insurance Scheme Operational Guidelines including access requirements.
• Suitable health industry case management experience which includes the ability and experience in assessing client requirements, including clinical; facilitating appropriate support; and managing new entrants and existing clients.
• Excellent written, verbal and interpersonal skills.
• Proven customer-focused work ethic, highly developed person-centred skills.
• Valid driver’s licence to drive in Western Australia, as defined by the WA Department of Transport (DoT).
• Current Working with Children’s Check or ability to obtain one.
• NDIS Workers Screening Check
• Satisfactory National Police Certificate obtained within the last 12 months. 

About Brightwater

With a track record that dates back to 1901, care is at our core.  We stand beside our clients during times of personal change, using experience and understanding to be the support they need. We’re ready for the complexities that come with ageing and disability, including dementia, Huntington’s disease, and acquired brain injury.

If you are passionate about helping people pursue the dignity of independence and have a spirit that is caring, authentic, progressive, and courageous then please read the attached job description for more information on the role, including a full list of duties and selection criteria to address.

Applications should be submitted through Brightwater’s online portal by COB 10 October 2025, however, Brightwater reserves the right to close this advert before this date.

 For confidential enquiries, please phone Zachary Ooi – Talent Acquisition Specialist, 0429 088 113

 At Brightwater, we welcome people with diverse life experiences, thoughts, and beliefs. We foster a culture of inclusion, collaboration, and innovation where our clients and staff can flourish.

Brightwater. Thrive, Connect, Belong.