As a Support Coordinator in Brightwater’s Capacity Building Program, you will be professionally challenged by a complex client caseload including Younger Onset Dementia, Huntington’s Disease, acquired brain injury and other neurological conditions.

The primary role of the Support Coordinator is to be a main point of contact for clients and their families. Providing a high level of support in relation to the clients’ package information; providing up to date detailed information relating to advocacy support; present opportunities to build and develop partnerships with local organisations and within the community. All whilst maintaining a focus on giving the client the skills and confidence to manage their plans independently

This role is a Permanent full-time working with our Capacity Building team where our head office is located in Inglewood, however you would be predominately working remotely visiting clients in the community. 

If this sounds like the right role for you, Brightwater offers:

• The ability to salary package – meaning you can legitimately pay less tax and increase your take-home pay
• Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers
• Flexible working arrangements
• Private health benefits and discounts 
• Encouraged professional development opportunities across our services

To be successful in this role, you will have:

• Use a holistic approach in supporting the client to navigate their plan and access appropriate support; How to manage their support and funding including optimising choice and control
• Have a sound understanding of current funding streams in the disability sector
• Experience with the NDIS preferred
• Use a person-centred approach in all interactions including clients, relatives, colleagues and other stakeholders
• Possess the ability to complete timely formal reports including client-based issues
• Able to remove any barriers or resolve issues clients experience with regard to receiving support or services
• Sound understanding of individual budgets and demonstrate ability in the ongoing management of these
• Able to problem solve complex issues independently in a timely manner
• Plan and coordinate community-based meetings/visits with clients
• A satisfactory National Police Clearance that is less than 12 months old
• A satisfactory NDIS Worker Screening Check Clearance

Applications must be submitted through Brightwater’s online portal by 2 September 2025, however, shortlisting will begin immediately, and Brightwater reserves the right to close this advert before this date.

If you have any further queries, please contact Helen on 0437 624 760 or via email [email protected].

Thrive, Connect, Belong